Real Time Status Updates

All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

Uptime over the past 90 days. View historical uptime.
www.commcarehq.org Operational
90 days ago
99.98 % uptime
Today
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality ? Operational
90 days ago
99.98 % uptime
Today
india.commcarehq.org Operational
90 days ago
100.0 % uptime
Today
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 14, 2025

No incidents reported today.

May 13, 2025
Degraded performance affecting lookup tables
Resolved - Dear Users,

Our developers were able to implement a fix for this issue. If you continue to experience the error, please sync your application. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked toward the resolution of this issue. Please reach out to support@dimagi.com with any further questions.
May 13, 17:00 UTC
Update - Dear users,

Our developers are actively working on implementing the fix. We will continue to update the status of this issue to provide the most up to date information.
May 13, 15:08 UTC
Identified - Dear users,

We've identified that the issue is related to indexed lookup tables. Our team is actively working on a fix and will provide another update within the next hour. We apologize for the inconvenience and appreciate your patience.
May 13, 14:18 UTC
Investigating - Dear users,

We’re currently investigating an issue affecting Lookup Tables on CommCare HQ. Some users may encounter errors where lookup tables fail to load or sync as expected.

Our engineering team is actively working to identify and resolve the root cause. In the meantime, a temporary workaround is available: re-saving the affected lookup table by going to Manage Lookup Tables, selecting Edit, and clicking Save. This action appears to restore normal functionality in most cases.

We apologize for the inconvenience and appreciate your patience as we work to restore full functionality. We’ll continue to provide updates as progress is made.
May 13, 12:33 UTC
May 12, 2025
Service interruption on www.commcarehq.org: Email functionality currently unavailable
Resolved - We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
May 12, 21:20 UTC
Monitoring - A fix for this issue has been implemented and we are continuing to monitor the situation to ensure email messages are now being sent. Thank you for your patience while we work towards resolution of this issue.
May 12, 20:30 UTC
Update - We are continuing to work towards a fix for this issue. Thank you for your patience.
May 12, 20:04 UTC
Identified - We've identified the root cause of this issue and we are in the process of implementing a fix. We sincerely apologize for any inconvenience caused.
May 12, 19:36 UTC
Investigating - We are currently experiencing an issue beginning at approximately 16:00 UTC where emails triggered by CCHQ may not be sent. Users may not receive an email notification when attempting to email reports, export reports to excel, invite web users to projects or when triggering email alerts. Rest assured, our team is currently investigating this issue as a priority.
May 12, 19:31 UTC
May 11, 2025
Degraded performance affecting data exports, file downloads and imports on www.commcarehq.org
Resolved - Dear users,
On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!
May 11, 16:25 UTC
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Case List Explorer Report Download Issue
Resolved - Dear users,
The issue has been resolved on both the servers. Please reach out to Dimagi Support if you continue to experience any issues. We thank you for your patience while we worked to resolve this issue.
May 1, 12:17 UTC
Identified - Dear users,
The issue has been resolved on www.commcarehq.org, and downloads should now work as expected.
Our team is still actively working on a fix for india.commcare.org and will share an update as soon as we have more information.
Thank you for your continued patience.
May 1, 11:53 UTC
Investigating - Dear users,

We’re currently experiencing an issue on both india.commcarehq.org and www.commcarehq.org that is preventing downloads of the Case List Explorer Report via the Export to Excel tool.
Our engineering team has identified the root cause and is actively working on a fix. We expect the issue to be resolved within the next 50 minutes.
Thank you for your patience, we’ll share an update as soon as the issue is resolved or if there are any changes to the timeline.
May 1, 10:55 UTC
Apr 30, 2025

No incidents reported.

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