Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Degraded performance affecting some case updates, conditional alerts, sending reports and creating new app builds on www.commcarehq.org
Resolved - Dear Users,

We have observed a full recovery as all previously backlogged tasks have now been processed and new tasks are being processed at a normal rate. We sincerely apologize for any inconvenience caused.
Oct 21, 22:53 UTC
Monitoring - Dear Users,

A fix for this issue has been implemented and we are seeing an increased rate of backlogged tasks being processed. We expect a full resolution of this issue within a few hours. We will continue to monitor the progress of this fix and check in with any further updates hourly or when this issue is resolved.
Oct 21, 22:13 UTC
Identified - Dear Users,

We have identified an issue beginning at 18:37 UTC in which tasks to be processed are backed up in queue. Affected tasks include updating calculated properties, making a new build on the app builder, creating ccz, creating user cases, sending reports, resending pending invitations, running case update rules on save, and rebuilding cases. Our developers are aware of the issue and are in the process of implementing a fix. We apologize for any inconvenience caused and will have an update shortly.
Oct 21, 22:10 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
Degraded performance affecting form submissions on www.commcarehq.org
Resolved - Dear users,

Thank you for your patience. Our developers have resolved the issue and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.
Oct 14, 14:38 UTC
Update - Dear users,

Thank you for your patience. We are still working on the fix for this issue. We'll post an update within the next hour. We apologize for any inconvenience this may be causing.
Oct 14, 13:17 UTC
Investigating - Dear users,

We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing their applications. Our developers are currently investigating this issue. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.
Oct 14, 12:26 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Degraded performance affecting data forwarding on www.commcarehq.org
Resolved - On October 11, between the hours of 11:00 and 21:30 UTC, we experienced a disruption on www.commcarehq.org with the data forwarding feature. During this time, some data forwarding records were not sent and instead showed an "Invalid Payload" status. We’ve resolved the issue, but it is still the case that records impacted during this disruption will need to be manually retried and should be successful now.

We recommend users check their data forwarders for records with an "Invalid Payload" status and manually retry the failed records. Please reach out to support@dimagi.com should you have any questions. We sincerely apologize for any inconvenience caused.
Oct 11, 11:00 UTC
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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