CommCare HQ Status

All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

To subscribe to Maintenance and Downtime Alerts, visit our forum on https://forum.dimagi.com/c/maintenance-and-downtime. Please reach out to our Support team if you have questions or need additional assistance.

www.commcarehq.org Operational

Form Builder Operational

App Release Management Operational

User Management Operational

Mobile Syncs with CommCare HQ Operational

Mobile Form Submissions Operational

Data Exports Operational

Project Reporting Operational

Report Builder Operational

SMS / Messaging Operational

Bulk Case Import Operational

CommCare Data Export Tool Operational

CommCare APIs Operational

Data Forwarding Operational

Web Apps Operational

App Preview Operational

india.commcarehq.org Operational

Form Builder Operational

App Release Management Operational

User Management Operational

Mobile Syncs with CommCareHQ Operational

Mobile Form Submissions Operational

Data Exports Operational

Project Reporting Operational

Report Builder Operational

SMS / Messaging Operational

Bulk Case Import Operational

CommCare Data Export Tool Operational

CommCare APIs Operational

Data Forwarding Operational

Web Apps Operational

App Preview Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 23, 2019

No incidents reported today.

Jul 22, 2019

No incidents reported.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

www.commcarehq.org: errors on Webapps and App Preview

Resolved - Dear users, this issue has now been resolved. We greatly apologize for the inconvenience this might have caused you!
Jul 18, 16:51 UTC

Monitoring - We've implemented a fix for the webapps and app preview errors, and are monitoring the site. We sincerely apologize for the inconvenience caused by the issues.
Jul 18, 15:51 UTC

Investigating - Dear users, we're currently investigating an issue on webapps and app preview. Some users may intermittently see errors such as: 'another process prevented us from servicing your request' or 'Error Saving!'. We apologize for the inconvenience caused.
Jul 18, 14:50 UTC

Jul 17, 2019

www.commcarehq.org: May face issues with data exports, bulk downloads (users, etc), and app preview

Resolved - Dear users, this issue has now been resolved. We greatly apologize for the inconvenience this might have caused you!
Jul 17, 20:31 UTC

Monitoring - We've implemented a fix, and are monitoring the site. We sincerely apologize for the inconvenience caused by the issues today.
Jul 17, 17:37 UTC

Investigating - Dear users, we're experiencing various issues with data exports, bulk downloads (users, etc), and app preview. Our engineers are looking into this issue on priority. We'll keep you posted on the progress. Apologies for the inconvenience caused due to this.
Jul 17, 17:18 UTC

www.commcarehq.org: Unable to create new builds

Resolved - Dear users, this issue has now been resolved. We greatly apologize for the inconvenience this might have caused you!
Jul 17, 15:38 UTC

Identified - Dear Users, the issue has been identified, and our developers are working to implement a fix as soon as possible.
Jul 17, 14:14 UTC

Investigating - Dear users, we're currently investigating an issue that is causing some users to experience a problem with creating new builds. We apologize for the inconvenience caused.
Jul 17, 09:59 UTC

www.commcarehq.org: Continuing issue on mobile workers page

Resolved - Dear users, this issue has now been resolved. We greatly apologize for the inconvenience this might have caused you!
Jul 17, 15:35 UTC

Monitoring - Dear all, some of our users may still be experiencing an issue while loading the mobile workers page. We've implemented a fix, and are monitoring the site for further improvements. In the meantime, if you continue to experience the issue, please try a hard refresh on the page by pressing (CTRL + SHIFT + R) keys on your keyboard. We sincerely apologize for the inconvenience caused by this issue.
Jul 17, 14:16 UTC

www.commcarehq.org: Unable to create and view mobile workers

Resolved - Dear users, this issue has now been resolved. The mobile workers page is now fully functional. We apologize for the inconvenience caused.
Jul 17, 10:16 UTC

Investigating - Dear users, we're experiencing issues on the mobile workers page where users are not able to view or create new mobile workers. Our team is looking into this with high priority. We're sorry for the inconvenience caused.
Jul 17, 10:00 UTC

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

www.commcarehq.org: Webapps and App Preview inaccessible in the weekend

Postmortem - Read details
Jul 17, 19:43 UTC

Resolved - Dear users, we experienced an issue in the weekend where users were unable to access Webapps and App preview on www.commcarehq.org. This was resolved on Monday. We apologize for the inconvenience caused.
Jul 13, 00:00 UTC

Jul 12, 2019

www.commcarehq.org: Errors when making a new build

Resolved - Dear users, this issue has now been resolved. We greatly apologize for the inconvenience this might have caused you!
Jul 12, 21:37 UTC

Investigating - Hi everyone, we've received reports of some users not being able to create new builds for their application. Our engineers are currently investigating into the issues. This problem is contained to a few users only. We apologize for the inconvenience caused. We'll keep you updated as we progress through the investigation.
Jul 12, 09:29 UTC

Slowness on www.commcarehq.org

Resolved - Dear users, this issue has now been resolved. We greatly apologize for the inconvenience this might have caused you. We will continue to monitor our system to make sure this does not happen again.
Jul 12, 15:29 UTC

Monitoring - Dear users, our engineers have implemented measures to rectify the slowness. We're observing that the site is now responding better. We'll keep monitoring the site through the day. Do not hesitate to reach out to our support team if you're facing any issues.
Jul 12, 10:01 UTC

Investigating - Dear users, we're experiencing some slowness on our servers, due to which CommCare HQ may load slowly for users. Our engineers are looking into this issue on priority. We'll keep you posted on the progress. Apologies for the inconvenience caused due to this.
Jul 12, 09:09 UTC

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.