Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2020

No incidents reported today.

Dec 5, 2020

No incidents reported.

Dec 4, 2020

No incidents reported.

Dec 3, 2020
Two-Factor Authentication SMS tokens Delay for T-Mobile and Metro Carriers
Postmortem - Read details
Dec 4, 20:07 UTC
Resolved - Dear users, the issue related to delayed Two-Factor Authentication SMS tokens has been resolved. We have implemented a robust solution to ensure the issue experienced by Twilio does not impact our users. We sincerely thank you for your patience.
Dec 3, 22:15 UTC
Monitoring - Dear users, we are continuing to experience an issue with our Two-Factor authentication carrier. SMS tokens are delayed for some users who use T-Mobile and Metro carriers. For the most direct information, please view the Twilio Statuspage (https://status.twilio.com/). Please reach out to support@dimagi.com if you have more questions or need more information on the issue.
Dec 3, 21:32 UTC
Two-Factor Authentication SMS tokens Delay
Resolved - Dear users, the issue related to delayed Two-Factor Authentication SMS tokens has been resolved. Thank you for your continued patience and we apologize for the inconvenience that this has caused.
Dec 3, 18:28 UTC
Monitoring - Dear users, we are currently experiencing an issue with our Two-Factor authentication carrier. SMS tokens are delayed for some users who use T-Mobile and Metro carriers. For the most direct information, please view the Twilio Statuspage (https://status.twilio.com/). We apologize for the inconvenience that this has caused. Users experiencing the issue may try using their back-up tokens to login. Please reach out to support@dimagi.com if you have more questions or need more information on the issue.
Dec 3, 14:15 UTC
Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Two-Factor Authentication SMS tokens Delay
Postmortem - Read details
Nov 28, 08:52 UTC
Resolved - Dear users, the issue related to delayed Two-Factor Authentication SMS tokens has been resolved. Once more, we apologize for the inconvenience this has caused.
Nov 27, 20:22 UTC
Update - Dear users, we are continuing to monitor the issue with Two-Factor Authentication. Users experiencing the issue may continue using their back-up tokens. We will send another update in the next 30 minutes. We apologize for the inconvenience caused.
Nov 27, 20:03 UTC
Identified - Dear users, we are currently experiencing an issue with our Two-Factor authentication. SMS tokens for some users are delayed, this is caused by an issue with our SMS carrier. We apologize for the inconvenience that this has caused. Users experiencing the issue may try using their back-up tokens to login. We will send another update in the next hour. Please reach out to support@dimagi.com if you have more questions or need more information on the issue.
Nov 27, 18:58 UTC
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
CommCare HQ Degraded Performance
Postmortem - Read details
Nov 26, 17:54 UTC
Resolved - Dear user, we have resolved the degraded performance issue on CommCare HQ. Once more, we apologize for the inconvenience this has caused.
Nov 23, 20:45 UTC
Update - We are continuing to investigate this issue.
Nov 23, 20:35 UTC
Update - We are continuing to investigate this issue.
Nov 23, 20:25 UTC
Investigating - Dear user, we are currently investigating a performance issue on CommCare HQ. Web Apps users may experience intermittent errors. Please refresh, if you are getting an error. We apologize for the inconvenience that this issue may be causing and we are actively working towards its resolution.
Nov 23, 20:05 UTC
Nov 22, 2020

No incidents reported.

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