Degraded performance on CommCare HQ: Outgoing SMS failing due to a Syniverse SMS gateway issue
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Identified - We are currently experiencing an issue on CommCare HQ where outgoing SMS sent through our third-party SMS gateway vendor, Syniverse, are failing to send. Affected messages show a status of "Error – Gateway error" in Messaging reports.
Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved.
We apologize for the inconvenience and will share further updates here as they become available.
Oct 02, 2026 - 06:42 UTC
Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved.
We apologize for the inconvenience and will share further updates here as they become available.
Oct 02, 2026 - 06:42 UTC
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www.commcarehq.org
Degraded Performance
Form Builder
Operational
App Release Management
Operational
User Management
Operational
Syncs with CommCare HQ
Operational
Form Submissions
Operational
Data Exports
Operational
Project Reporting
Operational
SMS / Messaging
Degraded Performance
Bulk Case Import
Operational
CommCare APIs
Operational
Web Apps
Operational
Core Functionality
Operational
india.commcarehq.org
Degraded Performance
Form Builder
Operational
App Release Management
Operational
User Management
Operational
Syncs with CommCareHQ
Operational
Form Submissions
Operational
Data Exports
Operational
Project Reporting
Operational
SMS / Messaging
Degraded Performance
Bulk Case Import
Operational
CommCare APIs
Operational
Web Apps
Operational
Core Functionality
Operational
eu.commcarehq.org
Degraded Performance
Form Builder
Operational
App Release Management
Operational
User Management
Operational
Syncs with CommCare HQ
Operational
Form Submissions
Operational
Data Exports
Operational
Project Reporting
Operational
SMS / Messaging
Degraded Performance
Bulk Case Import
Operational
CommCare APIs
Operational
Web Apps
Operational
Core Functionality
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.