Resolved -
Dear users, all services on
www.commcarehq.org have fully been restored. Our engineering team will continue to monitor all services closely. In case you experience any issues, or have any questions, please reach out to the Dimagi Support Team. We apologize for the inconvenience that has been caused to all users. Our team will post a full postmortem of this incident to provide an update for all our users affected by this issue. We thank you for your patience while we worked to restore the services, and appreciate your understanding regarding this incident.
Jan 7, 06:40 UTC
Monitoring -
Dear users,
www.commcarehq.org is now operational. All services have been restored. Our teams are closely monitoring the situation, and we'll provide a further update on the status of the services in the next 30 mins. We appreciate your patience and understanding during the time we have been working to resolve the problem.
Jan 7, 06:23 UTC
Update -
Dear users, we are continuing to work on the outage with highest priority. We sincerely apologize for the inconvenience that is being caused due to this. We will have an update in the next 30 mins or as the status changes.
Jan 7, 05:57 UTC
Update -
Dear users, our engineering team is continuing to address the outage with the highest priority. We sincerely apologize for the inconvenience that is being caused due to this outage. We will provide an update in the next 60 mins (or as the status changes) regarding the progress of the issue. We thank you for your continued patience during this time.
Jan 7, 04:55 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 7, 02:04 UTC
Update -
The engineering team is still working hard to resolve our current issues. We will post another update within the next 60 minutes or as the status changes. We thank you for your continued patience.
Jan 7, 02:03 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 7, 01:51 UTC
Update -
The engineering team is still working hard to resolve our current issues. We will post another update within the next 60 minutes or as the status changes. We thank you for your continued patience.
Jan 7, 01:51 UTC
Update -
Our engineering team continues to implement a solution to address the issues with the system. We will post another update within the next 60 minutes or as the status changes. Thank you for your continued patience.
Jan 7, 00:46 UTC
Update -
Our engineers are making progress. We will post another update within the next 60 minutes or as the status changes. We thank you for your continued patience.
Jan 6, 23:46 UTC
Update -
Our engineers are still hard at work to resolve the issue and continue to make progress. We value your patience while working to get CommCare online.
Jan 6, 22:43 UTC
Update -
We continue to treat this issue with the utmost urgency and we are working hard to implement the solution. Thank you once again for your continued patience.
Jan 6, 22:08 UTC
Update -
Thank you for your continued patience. Our engineers are making progress to resolve the issue and will continue to provide an update on the situation.
Jan 6, 21:47 UTC
Update -
Our engineers are continuing to work on implementing the solution and we will continue to provide an update on the situation. We sincerely appreciate your patience.
Jan 6, 21:10 UTC
Identified -
Dear users,
We have identified the source of the issue and our engineers are working to implement a solution. We will provide an update on the situation within the hour. We sincerely appreciate your patience.
Jan 6, 20:39 UTC
Update -
Our engineering team is continuing to investigate this issue and we will provide an update once we have more information.
Jan 6, 20:33 UTC
Investigating -
Dear users, we are experiencing an issue on CommCare HQ and our engineering team is looking into this with urgency. We will provide an update as soon as we have more information. We apologize for the inconvenience caused.
Jan 6, 20:27 UTC