Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: www.commcarehq.org Oct 30, 06:00-07:30 UTC
Dear users, due to a planned maintenance of our server, www.commcarehq.org will experience a brief period of downtime on Saturday, October 30, 2021 at 6:00 AM UTC. During this time, you will not be able to access www.commcarehq.org. We expect the downtime to last 1 hour and 30 minutes.

For any questions or concerns, please contact the support team at support@dimagi.com.
Posted on Oct 21, 16:41 UTC
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - Dear Users, we have resolved this issue. SMS Messaging and Emails Conditional Alerts are processing again. We apologize for any inconvenience it may have caused.
Oct 21, 19:26 UTC
Update - We are continuing to work on a fix for this issue.
Oct 21, 18:48 UTC
Identified - Dear Users, we are seeing a delay in our SMS/Messaging and Email Conditional Alerts going out since 7:15 AM UTC this morning. We have identified the root cause of the issue and have a team of developers performing corrective action. We apologize for the inconvenience. Please watch this page for updates within the next 30 minutes.
Oct 21, 18:41 UTC
Oct 20, 2021
Resolved - Dear users, this issue has been resolved. If you have any questions or concerns related to this incident, please contact support@dimagi.com. Thank you for your patience while we worked on resolving the issue.
Oct 20, 17:12 UTC
Update - Dear users, the processing of SMS reminders is still ongoing. We estimate that this will be resolved in the next 2 hours. Our next update will be in the next hour.
Oct 20, 16:15 UTC
Update - Dear users, our engineering team is continuing to work on this as a high priority. We will provide an update in the next 30 minutes which will also indicate a clear timeline of when the issue will be resolved.
Oct 20, 15:45 UTC
Update - Dear users, this issue is still ongoing, and we are working on this as a high priority. We will provide an update in the next hour. We sincerely appreciate your patience.
Oct 20, 14:45 UTC
Update - Dear users, we are continuing to process the SMS reminders that have been delayed. Our engineers are working on adding more resources to speed up the processing of the backlog. Thank you for your continued patience, we will provide an update in the next hour.
Oct 20, 13:38 UTC
Update - Dear users, we are continuing to process the backlog of SMS reminders that have been delayed. We'll provide updates on the progress in the next hour. We appreciate your understanding during this time.
Oct 20, 12:35 UTC
Update - Dear users, we've added more capacity on our SMS reminder processors, and our engineers are working to clear the backlog of reminders that have been delayed. Projects may still be experiencing delays in SMS reminder delivery as the backlog processes. We're working to explore addition of further capacity to speed up this process. We sincerely apologize for the inconvenience that has been caused.
Oct 20, 11:26 UTC
Update - Dear users, we are continuing to work on this issue as our top priority. We will provide an update in the next 30 mins regarding the progress of the issue. We sincerely appreciate your patience.
Oct 20, 10:19 UTC
Identified - Dear users, our engineers have identified the root cause behind the backlog, and are working to add more capacity to process the delayed SMS reminders with high priority. We apologize for the inconvenience caused due to this, and will provide a status update on the processing in the next half hour.
Oct 20, 09:47 UTC
Update - Dear users, our engineers are continuing to investigate into the root cause of the issue. We'll have an update in the next 30 mins on the status of the investigation. We appreciate your patience while we work on this problem.
Oct 20, 09:18 UTC
Investigating - Dear users, our engineering team is currently investigating an issue with our SMS Reminder processors. Some projects may be experiencing a delay in delivery of SMS reminders. We apologize for the inconvenience caused and are looking into the problem with high priority. We'll provide an update on the issue in the next half hour.
Oct 20, 08:33 UTC
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.