Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Mobile Syncs with CommCare HQ Operational
Mobile Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Mobile Syncs with CommCareHQ Operational
Mobile Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020
Resolved - We have resolved the issue regarding the delays in two-factor authentication SMS token delivery. Once more, we apologize for the inconvenience this has caused.
Jul 10, 19:33 UTC
Update - We are continuing to investigate this issue.
Jul 10, 18:25 UTC
Update - We are continuing to investigate this issue.
Jul 10, 18:24 UTC
Investigating - We are currently investigating this issue.
Jul 10, 18:21 UTC
Resolved - This incident has been resolved.
Jul 10, 18:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 17:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 16:43 UTC
Update - We are continuing to investigate this issue.
Jul 10, 16:02 UTC
Update - We are continuing to investigate this issue.
Jul 10, 16:00 UTC
Update - We are continuing to investigate this issue.
Jul 10, 16:00 UTC
Update - We are continuing to investigate this issue.
Jul 10, 15:58 UTC
Investigating - Dear users, we're currently facing widespread slowness on the Web Apps service. We are hard at work investigating the issue, and we hope to have it resolved soon. We greatly apologize for any inconvenience this may be causing you.
Jul 10, 15:56 UTC
Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Resolved - This incident has been resolved.
Jul 2, 12:46 UTC
Update - We are continuing to work on a fix for this issue.
Jul 2, 12:20 UTC
Identified - Dear users, we're currently facing an issue with creation of new reports on Report Builder. Users trying to create a new report using the Report Builder on CommCare HQ may see an error when trying to do so. Our developers have already identified a fix and are working to resolve this as soon as possible. We apologize for the inconvenience caused.
Jul 2, 11:22 UTC
Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 06:02 UTC
Update - We are continuing to work on a fix for this issue.
Jul 1, 01:14 UTC
Identified - [IMPORTANT]

We are currently facing an issue with saving custom user fields found under mobile worker settings on CommCare HQ. Please DO NOT create, update, or save any custom user field settings at this time. Creating, updating, or saving custom user fields may result in the loss of these settings. We are hard at work on a fix right now, but if you have any questions about this issue, please email support@dimagi.com
Jul 1, 01:14 UTC
Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 16:28 UTC
Update - We are continuing to investigate this issue.
Jun 30, 16:28 UTC
Update - This issue regarding user management has been resolved.
Jun 30, 16:26 UTC
Investigating - [IMPORTANT]

We are currently facing an issue with saving custom user fields found under mobile worker settings on CommCare HQ. Please DO NOT create, update, or save any custom user field settings at this time. Creating, updating, or saving custom user fields may result in the loss of these settings. We are hard at work on a fix right now, but if you have any questions about this issue, please email support@dimagi.com
Jun 30, 14:53 UTC
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.