Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

To subscribe to Maintenance and Downtime Alerts, visit our forum on https://forum.dimagi.com/c/maintenance-and-downtime. Please reach out to our Support team if you have questions or need additional assistance.

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Mobile Syncs with CommCare HQ Operational
Mobile Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Mobile Syncs with CommCareHQ Operational
Mobile Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
India Server is Down
Resolved - This incident has been resolved.
Sep 12, 18:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 17:43 UTC
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
CommCare HQ Outage
Resolved - The unexpected downtime has now been resolved. We greatly apologize for the inconvenience this may have caused you!
Sep 5, 19:53 UTC
Investigating - We are currently investigating this issue.
Sep 5, 19:41 UTC
Sep 4, 2019

No incidents reported.

Sep 3, 2019
www.commcarehq.org: Data not visible in reports on CommCare HQ
Resolved - Dear users. This issue is now fully resolved, and we've confirmed that all data is now visible on CommCare HQ. We apologize for the inconvenience caused to you during the last couple of days due to this problem.
Sep 3, 09:44 UTC
Identified - Dear users, the issue has been identified, and we're working on the resolution. We apologize for the inconvenience caused.
Sep 3, 07:30 UTC
Investigating - Dear users, we're currently investigating an issue which is causing the latest data to not show in reports. Some domains may not see data from yesterday as well. Please note that the data is safe, we're facing issues with the data showing in reports.
Sep 3, 07:22 UTC
Sep 2, 2019
www.commcarehq.org: Issues in loading some pages and reports
Resolved - Dear users, this incident is now resolved. We apologize for the inconvenience caused.
Sep 2, 16:05 UTC
Investigating - Dear users, we're currently investigating an issue where some users may see an error when loading certain pages on CommCare HQ, and some users may not be able to load project reports. We apologize for this inconvenience.
Sep 2, 11:58 UTC
www.commcarehq.org: Lag in data updates and reports
Resolved - Dear users, the issue has now been fully resolved! All data is up to date and should be appearing in your reports, and all changes made to your data should be reflecting on HQ. We apologize for the inconvenience caused, and appreciate your patience while we worked through this.
Sep 2, 10:06 UTC
Monitoring - Dear users, we've implemented a fix, and data should start appearing for users now. We're currently working through the backlog and lag is now catching up. We're monitoring the situation and will update shortly.
Sep 2, 09:56 UTC
Investigating - Dear users, we're currently investigating an issue which is causing the latest data to not show in reports. Additionally, any changes you've made to your data (including case imports) may not be reflecting on CommCare HQ. Please note that the data is safe, and the lag only goes back to a few hours today.
Sep 2, 09:33 UTC
Sep 1, 2019

No incidents reported.

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