CommCare HQ Status

Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Resolved - Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.
Apr 16, 19:30 UTC

Update - Dear users, performance remains in its normal state and we are continuing to monitor the situation.
Apr 16, 19:05 UTC

Update - Dear users, performance continues to remain stable and we are continuing to monitor the situation. We will keep sending updates every 45 minutes.
Apr 16, 18:20 UTC

Monitoring - Dear users, performance has returned to normal, and we are continuing to monitor the situation. Thank you for your patience during this time.
Apr 16, 17:35 UTC

Investigating - Dear users, we're currently experiencing slowness on CommCare HQ which impacts syncing and form submissions. Additionally, users may see error messages when loading case data on CommCare HQ. Our engineering team is investigating and we will provide an update in the next 45 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.
Apr 16, 16:50 UTC

Apr 15, 2021

Degraded Performance on CommCare HQ

Resolved - Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.
Apr 15, 18:54 UTC

Update - Dear users, performance continues to remain stable and we are continuing to monitor the situation.
Apr 15, 18:37 UTC

Monitoring - Dear users, thank you for your continued patience during this time. Performance returned to normal a few minutes after our last update and we are continuing to monitor the situation.
Apr 15, 17:37 UTC

Update - Dear users, performance remains unchanged. We are sorry about the inconvenience that this continues to cause.
Apr 15, 16:34 UTC

Update - Dear users, performance to continues to remain in a degraded state. We are working hard to resolve the issue and we'll continue to provide an update on the progress. We'll provide an update in the next 1 hour. Thank you for your continued patience during this time.
Apr 15, 16:14 UTC

Update - Dear users, performance remains in a degraded state. We are still treating this as a high priority. We are sorry about the inconvenience that this continues to cause. We'll provide an update in the next 1 hour on the progress of the investigation.
Apr 15, 15:14 UTC

Investigating - Dear users, we're currently experiencing slowness on CommCare HQ which impacts syncing and form submissions. Additionally, users may see error messages when loading case data on CommCare HQ. Our engineering team is investigating and we will provide an update in the next 45 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.
Apr 15, 14:22 UTC

Form Submissions Outage

Resolved - Form Submissions on www.commcare.org experienced and outage between 06:35 UTC and 06:40 UTC on April 15, 2021. Users may have experienced errors when trying to submit forms. We sincerely apologize for the inconvenience caused due to this.
Apr 15, 06:30 UTC

Apr 14, 2021

Degraded Performance on CommCare HQ

Resolved - Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.
Apr 14, 21:13 UTC

Monitoring - Dear users, performance continues to remain stable and we are continuing to monitor the issue.
Apr 14, 20:46 UTC

Update - Dear users, performance has improved and we are continuing to monitor the issue. Thank you for your continued patience during this time.
Apr 14, 20:01 UTC

Update - Dear users, we sincerely appreciate your continued patience and wanted to provide an update that performance is steadily improving. We are continuing to monitor the issue.
Apr 14, 19:16 UTC

Update - Dear users, performance remains unchanged. We will send the next update in 45 minutes.
Apr 14, 18:31 UTC

Update - Dear users, performance still unfortunately remains in a degraded state. Thank you for your patience during this time.
Apr 14, 17:46 UTC

Update - Dear users, performance remains in a degraded state. We are still treating this as a high priority. We are sorry about the inconvenience that this continues to cause.
Apr 14, 17:01 UTC

Update - Dear users, performance to continues to remain in a degraded state. We are working hard to resolve the issue and we'll continue to provide an update on the progress. Thank you for your continued patience.
Apr 14, 16:16 UTC

Update - Dear users, performance still unfortunately, remains in a degraded state. We are sorry about the inconvenience that this continues to cause.
Apr 14, 15:36 UTC

Update - Dear users, performance remains in a degraded state. We will keep sending updates every 45 minutes. Thank you for your continued patience during this time.
Apr 14, 14:52 UTC

Update - Dear users, we're continuing to investigate the issue. Our developers are taking steps to mitigate the problem, and we'll provide an update in the next 30 mins. Some users may be seeing errors when accessing Project Reports, especially form or case data. We apologize for the inconvenience that this is causing.
Apr 14, 14:20 UTC

Investigating - Dear users, we're currently experiencing slowness on CommCare HQ which impacts Web Apps navigation, syncing and form submissions. Our engineering team is investigating and we will provide an update in the next 15 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.
Apr 14, 14:04 UTC

Apr 13, 2021

Degraded Performance on CommCare HQ

Resolved - Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.
Apr 13, 20:58 UTC

Update - Dear users, performance is slowly returning to normal, and we are continuing to monitor the issue.
Apr 13, 20:15 UTC

Update - Dear users, performance still unfortunately remains in a degraded state. We are sorry about the inconvenience that this continues to cause.
Apr 13, 19:30 UTC

Identified - Dear users, performance remains in a degraded state. We will keep sending updates every 45minutes. Thank you for your continued patience during this time.
Apr 13, 18:45 UTC

Update - Dear users, performance remains in a degraded state. In addition to degraded performance on Web Apps, Syncing and Form submissions, users may also experience overall slowness on CommCare HQ. We will send the next update in 45 minutes.
Apr 13, 18:00 UTC

Update - Dear users, performance had improved for a short period but remains in a degraded state currently. Our engineers are still working on this as a high priority.
Apr 13, 17:15 UTC

Update - Dear users, performance remains in a degraded state. There has not been a change since our last update. We will post the next update in 45 minutes.
Apr 13, 16:34 UTC

Update - Dear users, performance remains in a degraded state. Our engineers are exploring various possible fixes. We apologize for the inconvenience that this continues to cause.
Apr 13, 16:04 UTC

Update - Dear users, performance remains in a degraded state. We are still treating this as a high priority. We will continue sending updates every 30 minutes.
Apr 13, 15:34 UTC

Update - Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We will send an update in the next 30 minutes. Thank you for your patience while we continue to investigate this.
Apr 13, 15:04 UTC

Update - Dear users, our engineers are continuing to work on the issue with a high priority. The investigation is ongoing, and we will have the next update on the issue in 15 minutes.
Apr 13, 14:49 UTC

Investigating - Dear users, we're currently experiencing slowness on CommCare HQ which impacts Web Apps navigation, syncing and form submissions. Our engineering team is investigating and we will provide an update in the next 15 minutes on the issue. We sincerely apologize for the inconvenience that this is causing
Apr 13, 14:37 UTC

Apr 12, 2021

Outage on www.commcarehq.org

Postmortem - Read details
Apr 12, 17:24 UTC

Resolved - www.commcare.org experienced and outage between 06:00 UTC and 07:00 UTC on April 12, 2021. The outage specifically affected form submissions and syncs on CommCare HQ. Additionally, users may have also experienced errors when navigating to reports, settings or formbuilder. We sincerely apologize for the inconvenience caused due to this.
Apr 12, 06:00 UTC

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

Outage on www.commcarehq.org

Resolved - www.commcare.org experienced and outage between 06:10 UTC and 06:15 UTC on April 8, 2021. The outage specifically affected webapps, form submissions and syncs on CommCare HQ. Additionally, users may have also experienced errors when navigating to reports, settings or formbuilder. We sincerely apologize for the inconvenience caused due to this.
Apr 8, 06:00 UTC

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Web Apps Outage

Resolved - Web Apps on www.commcare.org experienced and outage between 08:20 UTC and 08:25 UTC on April 6, 2021. Users may have experienced errors when navigating within Web Apps. We sincerely apologize for the inconvenience caused due to this.
Apr 6, 08:00 UTC

Outage on www.commcarehq.org

Resolved - www.commcare.org experienced and outage between 06:50 UTC and 06:55 UTC on April 6, 2021. The outage specifically affected webapps, form submissions and syncs on CommCare HQ. Additionally, users may have also experienced errors when navigating to reports, settings or formbuilder. We sincerely apologize for the inconvenience caused due to this.
Apr 6, 07:00 UTC

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

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