CommCare HQ Status

All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational

Form Builder Operational

App Release Management Operational

User Management Operational

Mobile Syncs with CommCare HQ Operational

Mobile Form Submissions Operational

Data Exports Operational

Project Reporting Operational

Report Builder Operational

SMS / Messaging Operational

Bulk Case Import Operational

CommCare Data Export Tool Operational

CommCare APIs Operational

Data Forwarding Operational

Web Apps Operational

App Preview Operational

Data Cleaning Operational

india.commcarehq.org Operational

Form Builder Operational

App Release Management Operational

User Management Operational

Mobile Syncs with CommCareHQ Operational

Mobile Form Submissions Operational

Data Exports Operational

Project Reporting Operational

Report Builder Operational

SMS / Messaging Operational

Bulk Case Import Operational

CommCare Data Export Tool Operational

CommCare APIs Operational

Data Forwarding Operational

Web Apps Operational

App Preview Operational

Data Cleaning Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

Two Factor Authentication Token Delay (SMS)

Resolved - We have resolved the issue regarding the delays in two-factor authentication SMS token delivery. Once more, we apologize for the inconvenience this has caused.
Jul 10, 19:33 UTC

Update - We are continuing to investigate this issue.
Jul 10, 18:25 UTC

Update - We are continuing to investigate this issue.
Jul 10, 18:24 UTC

Investigating - We are currently investigating this issue.
Jul 10, 18:21 UTC

Slowness on WebApps

Resolved - This incident has been resolved.
Jul 10, 18:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 17:20 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 10, 16:43 UTC

Update - We are continuing to investigate this issue.
Jul 10, 16:02 UTC

Update - We are continuing to investigate this issue.
Jul 10, 16:00 UTC

Update - We are continuing to investigate this issue.
Jul 10, 15:58 UTC

Investigating - Dear users, we're currently facing widespread slowness on the Web Apps service. We are hard at work investigating the issue, and we hope to have it resolved soon. We greatly apologize for any inconvenience this may be causing you.
Jul 10, 15:56 UTC

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

Unable to create new reports using Report Builder

Resolved - This incident has been resolved.
Jul 2, 12:46 UTC

Update - We are continuing to work on a fix for this issue.
Jul 2, 12:20 UTC

Identified - Dear users, we're currently facing an issue with creation of new reports on Report Builder. Users trying to create a new report using the Report Builder on CommCare HQ may see an error when trying to do so. Our developers have already identified a fix and are working to resolve this as soon as possible. We apologize for the inconvenience caused.
Jul 2, 11:22 UTC

Jul 1, 2020

Users unable to create, update or save custom user fields on CommCare HQ

Resolved - This incident has been resolved.
Jul 1, 06:02 UTC

Update - We are continuing to work on a fix for this issue.
Jul 1, 01:14 UTC

Identified - [IMPORTANT]

We are currently facing an issue with saving custom user fields found under mobile worker settings on CommCare HQ. Please DO NOT create, update, or save any custom user field settings at this time. Creating, updating, or saving custom user fields may result in the loss of these settings. We are hard at work on a fix right now, but if you have any questions about this issue, please email support@dimagi.com
Jul 1, 01:14 UTC

Jun 30, 2020

Users unable to create, update or save custom user fields on CommCare HQ

Resolved - This incident has been resolved.
Jun 30, 16:28 UTC

Update - We are continuing to investigate this issue.
Jun 30, 16:28 UTC

Update - This issue regarding user management has been resolved.
Jun 30, 16:26 UTC

Investigating - [IMPORTANT]

We are currently facing an issue with saving custom user fields found under mobile worker settings on CommCare HQ. Please DO NOT create, update, or save any custom user field settings at this time. Creating, updating, or saving custom user fields may result in the loss of these settings. We are hard at work on a fix right now, but if you have any questions about this issue, please email support@dimagi.com
Jun 30, 14:53 UTC

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.