Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023
Degraded performance affecting Data Exports and Project Reports on www.commcarehq.org
Resolved - Dear users,

Earlier today, we faced an issue on www.commcarehq.org upon navigating to the Data and Report tabs. The issue was brought to our attention and investigated by our developers at 06:29 UTC. Our developers then implemented a solution and the issue was resolved at 07:11 UTC.

We sincerely apologise for any inconvenience that this may have caused.
Jun 5, 11:59 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Outage on india.commcarehq.org
Resolved - Dear Users,
The issue has been fully resolved. We apologize for the inconvenience this may have caused. CommCare India is fully operational.
Jun 1, 16:15 UTC
Update - We are continuing to monitor for any further issues.
Jun 1, 16:06 UTC
Monitoring - Dear Users,
Our engineering team has applied a fix to our India servers. We apologize for the inconvenience this may have caused. Thank you for your patience while we worked to address this issue. We are currently monitoring the servers to confirm the fix.
Jun 1, 16:03 UTC
Identified - Dear Users,
Our engineering team has identified the source of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will update this status page once the fix has been applied.
Jun 1, 15:47 UTC
Investigating - Dear Users,
CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.
Jun 1, 15:29 UTC
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Users are unable to navigate certain pages on www.commcarehq.org and india.commcarehq.org
Resolved - Dear users,

Our developers have now implemented the solution on www.commcarehq.org and users on both india.commcarehq.org and www.commcarehq.org are now able to navigate pages from the saved reports page and the case data page.

We sincerely apologise for any inconvenience caused.

Thank you for your patience as we worked towards resolving this issue.
May 25, 09:25 UTC
Identified - Dear users,

Our developers have implemented the solution on india.commcarehq.org and users on india.commcarehq.org are now able to navigate pages from the saved reports page and the case data page. However, the issue is not resolved for www.commcarehq.org, and our developers continue to work to implement a fix for www.commcarehq.org

Thank you for your patience as we continue to work towards resolving this issue.
May 25, 09:21 UTC
Investigating - Dear users,

We are facing an issue on www.commcarehq.org and india.commcarehq.org, where users are unable to navigate certain pages or tabs in the main menu from the saved reports page and the case data page. Our developers are actively working on implementing a solution and we will provide an update in the next 15 minutes regarding the status of the service.

We apologise for any inconvenience this may be causing to you and your team.
May 25, 08:48 UTC
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

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