Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2022
Resolved - This incident has been resolved. We sincerely appreciate your patience while we worked to address this issue.
Jan 25, 15:13 UTC
Monitoring - Dear users, our engineering response team has addressed the issue and we are continuing to monitor the situation closely. At this time, the slowness and errors that you may have experienced should be resolved.
Jan 25, 15:10 UTC
Investigating - Dear users, our developers are currently investigating an issue on CommCare HQ which is causing slowness and errors across the site since. We'll provide an update in the next 15 mins on the issue
Jan 25, 14:51 UTC
Jan 24, 2022
Resolved - This incident has been resolved.
Jan 24, 11:51 UTC
Update - Dear users, the issue(s) has now been resolved and CommCare HQ is back to normal. We apologize for the inconvenience caused due to this.
Jan 24, 11:50 UTC
Update - Dear users, the issue using web apps to submit forms has been resolved. However, some users are still unable to create new app versions or use app preview. Our engineers are continuing to work on this and we will provide an update in the next 30 minutes.
Jan 24, 11:05 UTC
Update - Dear users, this issue is still ongoing. Our engineers are continuing to work on this as a high priority. We will provide an update in the next 30 minutes.
Jan 24, 10:41 UTC
Update - Dear users, this issue is still ongoing. Our engineers are continuing to work on this as a high priority. We will provide an update in the next 15 minutes.
Jan 24, 10:22 UTC
Update - Dear users, this issue is still ongoing. Our engineers are working on this as a high priority. We will provide an update in the next 15 minutes.
Jan 24, 10:06 UTC
Investigating - Dear users, our developers are currently investigating an issue on CommCare HQ which is causing some users from being able to create new app versions, and also unable to access applications and submit forms via app preview or web apps. We'll provide an update in the next 15 mins on the issue.
Jan 24, 09:52 UTC
Jan 23, 2022

No incidents reported.

Jan 22, 2022
Resolved - Dear users, the issue has now been resolved and performance on CommCare HQ is back to normal. We apologize for the inconvenience caused due to this.
Jan 22, 16:24 UTC
Investigating - Dear users, our developers are currently investigating an issue on CommCare HQ which is causing slowness and errors across the site since 16:14 UTC. We'll provide an update in the next 15 mins on the issue.
Jan 22, 16:22 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:01 UTC
Scheduled - Dear users, due to a planned maintenance of our server, www.commcarehq.org will experience a brief period of downtime on Saturday, January 22, 2022 at 6:00 AM UTC. During this time, you will not be able to access www.commcarehq.org. We expect the downtime to last for 2 hours.

For any questions or concerns, please contact the support team at support@dimagi.com.
Jan 14, 19:16 UTC
Jan 21, 2022
Resolved - Dear users, as you may have noticed on our status updates over the last one month, there have been recurring occurrences of outages and performance degradation on CommCare HQ. These outages are related to a steep increase in load on our infrastructure in recent months. We have seen the total number of overall requests to CommCare HQ triple, compared to the period since July. Additionally, requests to our Web Apps services specifically have increased by nearly 5 times in the same period.

We regularly handle changes in request volume without incident. However, in the past month, the quick scale up has highlighted some bottlenecks in our infrastructure that have resulted in some instability and outages while we work through them. To mitigate these bottlenecks, we have taken several steps to enable the core services to perform effectively during peak usage. These steps include tuning our web servers and optimizing memory usage on our databases.

We are also continuing to tune our infrastructure as the load on the system continues to rise. As a result, we have seen the frequency of the outages decline in the last week. We are continuing to closely monitor the platform, and the changes we’re making will enable users to experience better performance on CommCare HQ going forward.

We sincerely appreciate your patience and understanding during these outages. We remain committed to making the platform experience better for all our users as we continue to keep up with the demand and prepare ourselves for the future.

Sincerely,
– The CommCare HQ Support Team
Jan 21, 18:00 UTC
Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022
Resolved - Dear users, the issue has now been resolved and performance on CommCare HQ is back to normal. We apologize for the inconvenience caused due to this.
Jan 17, 15:04 UTC
Monitoring - Dear users, performance on the site is now normal and we are now monitoring the situation. We sincerely apologize for the inconvenience that this is causing and appreciate your understanding during this time.
Jan 17, 14:53 UTC
Investigating - Dear users, our developers are currently investigating an issue on CommCare HQ which is causing slowness and errors across the site. We'll provide an update in the next 15 mins on the issue.
Jan 17, 14:36 UTC
Jan 16, 2022
Resolved - Dear users, CommCare HQ faced an issue between 15:50 UTC and 16:15 UTC, which was causing slowness and errors across the site. The issue was fully resolved by our engineers by 16:15 UTC. We apologize for the inconvenience caused.
Jan 16, 16:00 UTC
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - Dear users, performance on CommCare HQ is back to normal. We apologize for the recurring inconvenience being caused due to this. Our team is continuing to closely monitor the system. Thank you for your patience while we worked to resolve the problem.
Jan 12, 17:22 UTC
Monitoring - Dear users, performance on the site is now normal. We're actively continuing to monitor and investigate the issues. We sincerely apologize for the inconvenience that this is causing and appreciate your understanding during this time.
Jan 12, 16:47 UTC
Investigating - Dear users, we're seeing issues on CommCare HQ that have resurfaced from earlier and are causing slowness on CommCare HQ. Our team is investigating with high priority and we'll provide an update on the issue in the next 15 mins.
Jan 12, 16:39 UTC
Resolved - Dear users, the issue has now been resolved and performance on CommCare HQ is back to normal. We apologize for the inconvenience caused due to this.
Jan 12, 16:03 UTC
Investigating - Dear users, our developers are currently investigating an issue on CommCare HQ which is causing slowness and errors across the site. We'll provide an update in the next 15 mins on the issue.
Jan 12, 15:54 UTC
Jan 11, 2022

No incidents reported.