Real Time CommCare Status Updates
All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
Report Builder Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare Data Export Tool Operational
CommCare APIs Operational
Data Forwarding Operational
Web Apps Operational
App Preview Operational
Data Cleaning Operational
Report an Issue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021
Reporting and Data Exports Outage on india.commcarehq.org
Resolved - Dear users, the issue has now been fully resolved. All reports and exports are functioning normally. We apologize for the inconvenience that may have been caused due to this. Please reach out to the support team should you have any questions about this incident.
Dec 4, 19:45 UTC
Identified - Dear users, our engineers have identified the issue and are implementing a solution. Some users will be able to run reports without errors. Data exports may take some time to update with the latest data, and we'll keep the status updated in the next 30 mins. We appreciate your patience while we work on this issue.
Dec 4, 19:23 UTC
Investigating - Dear users, we're currently experiencing an issue on our india server with Project Reporting and Data Exports. Users may be seeing an error while generating reports on CommCare HQ and may not see the latest data in their exports. Our engineers are looking into this with high priority and we will provide an update on the issue in the next 30 mins. We apologize for the inconvenience caused.
Dec 4, 19:07 UTC
Some users unable to access Web Apps due to connection errors on www.commcarehq.org
Resolved - Dear users, this issue has now been fully resolved. Impacted users should now be able to use Web Apps. We sincerely apologize for the inconvenience that may have been caused by this, and appreciate your patience while we worked on this problem. Do not hesitate to reach out to our support team should you experience any further problems or have more questions about this issue.
Dec 4, 13:46 UTC
Investigating - Dear Users, we are seeing an issue in which some users are unable to access Web Apps due to connection errors. Our developers are working on the issue with the highest priority. We apologize for the inconvenience. We will provide a further update in 30 minutes.
Dec 4, 13:33 UTC
Dec 3, 2021

No incidents reported.

Dec 2, 2021
Login As Functionality Generating Permission Denied Errors
Resolved - This incident has been resolved.
Dec 2, 14:07 UTC
Update - Dear users, this issue has now been fully resolved. Web Apps users will no longer receive errors upon logging in. We sincerely apologize for the inconvenience that may have been caused due to this, and appreciate your patience while we worked on this problem. Do not hesitate to reach out to our support team should you experience any further problems or have more questions about this issue.
Dec 2, 14:06 UTC
Update - We are continuing to work on a fix for this issue.
Dec 2, 14:03 UTC
Update - Dear users, we have identified the source of the issue and are working to implement a resolution. We appreciate your understanding and patience during this time.
Dec 2, 13:55 UTC
Identified - Dear Users, we're currently experiencing an issue on CommCare HQ which impacts login functionality. Some Web Apps users may experience an error when attempting to use the "Login As" workflow. Our developers are working on the issue with the highest priority. We apologize for the inconvenience.
Dec 2, 13:52 UTC
Delay in Conditional Alerts (SMS / Email Reminders)
Resolved - Dear users, this issue has now been fully resolved. All delayed SMS and Email Conditional alerts have been processed by our system. We sincerely apologize for the inconvenience that may have been caused due to this, and appreciate your patience while we worked on this problem. Do not hesitate to reach out to our support team should you experience any further problems or have more questions about this issue.
Dec 2, 02:01 UTC
Update - Dear users, we're continuing to process the delayed alerts. We will provide more information on the estimated timeline of processing of the delayed alerts in the next 1 hour. We thank you for your understanding while we work to fully resolve this issue.
Dec 2, 00:48 UTC
Monitoring - Dear users, our engineers have implemented the solution and any new SMS / Email Conditional Alerts are functional. We are currently working on processing the delayed alerts and will be providing an update in the next 30 mins on the status of the processing of the delayed alerts. We appreciate your patience while we're working on this problem.
Dec 2, 00:19 UTC
Update - Dear users, the implementation of the resolution has taken longer than expected. We are actively working on this with high priority. We sincerely apologize for the inconvenience caused.
Dec 1, 23:41 UTC
Update - Dear users, we apologize for the delay in resolution of this issue. Our engineers are actively working on the implementation of the resolution and we will provide an update within the next half hour.
Dec 1, 23:16 UTC
Identified - Dear users, our engineers have identified the problem and we're implementing a resolution to resolve the problem. We appreciate your understanding and patience during this time.
Dec 1, 22:47 UTC
Investigating - Dear Users, we are seeing a delay in some of the SMS/Messaging and Email Conditional Alerts going out since 11:00 UTC. Our developers are working on the issue with the highest priority. We apologize for the inconvenience. Please watch this page for updates within the next 30 minutes.
Dec 1, 22:29 UTC
Dec 1, 2021
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

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