All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

Uptime over the past 90 days. View historical uptime.
www.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality Operational
india.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality Operational
eu.commcarehq.org Operational
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: CommCare HQ (India, EU, and US) Oct 18, 2026 18:00-19:30 UTC

Dear users, due to planned maintenance of our servers, CommCare HQ will experience brief periods of downtime on Sunday, October 18th, 2026:

India (india.commcarehq.org): 18:00 UTC
EU (eu.commcarehq.org): 18:30 UTC
US (www.commcarehq.org): 19:00 UTC

During these times, you will not be able to access the respective servers. We expect the downtime to last approximately 15 minutes per server. For any questions or concerns, please contact support at support@dimagi.com
Posted on Oct 15, 2026 - 14:27 UTC

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Degraded performance on CommCare HQ: Outgoing SMS failing due to a Syniverse SMS gateway issue
Resolved - This issue has been resolved. Outgoing SMS sent through Syniverse, our third-party SMS gateway vendor, are being delivered successfully again. If you still see "Error – Gateway error" in Messaging reports, please contact support at support@dimagi.com. Thank you for your patience.
Oct 5, 05:10 UTC
Identified - We are currently experiencing an issue on CommCare HQ where outgoing SMS sent through our third-party SMS gateway vendor, Syniverse, are failing to send. Affected messages show a status of "Error – Gateway error" in Messaging reports.

Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved.

We apologize for the inconvenience and will share further updates here as they become available.
Oct 2, 06:42 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

Degraded performance on CommCare HQ
Resolved - The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.
Oct 1, 09:16 UTC
Identified - We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.
Oct 1, 08:10 UTC
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