We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to support@dimagi.com with any questions or concerns regarding this issue.
Thank you for your patience!
Posted May 08, 2026 - 02:20 UTC
Update
Dear Users,
We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change.
Thanks for your patience!
Posted May 08, 2026 - 01:43 UTC
Monitoring
We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.
Posted May 08, 2026 - 01:07 UTC
Investigating
Dear Users,
We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
Posted May 08, 2026 - 00:34 UTC
This incident affected: www.commcarehq.org (Syncs with CommCare HQ, Core Functionality).