We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
Posted May 12, 2025 - 21:20 UTC
Monitoring
A fix for this issue has been implemented and we are continuing to monitor the situation to ensure email messages are now being sent. Thank you for your patience while we work towards resolution of this issue.
Posted May 12, 2025 - 20:30 UTC
Update
We are continuing to work towards a fix for this issue. Thank you for your patience.
Posted May 12, 2025 - 20:04 UTC
Identified
We've identified the root cause of this issue and we are in the process of implementing a fix. We sincerely apologize for any inconvenience caused.
Posted May 12, 2025 - 19:36 UTC
Investigating
We are currently experiencing an issue beginning at approximately 16:00 UTC where emails triggered by CCHQ may not be sent. Users may not receive an email notification when attempting to email reports, export reports to excel, invite web users to projects or when triggering email alerts. Rest assured, our team is currently investigating this issue as a priority.
Posted May 12, 2025 - 19:31 UTC
This incident affected: www.commcarehq.org (User Management, Data Exports, SMS / Messaging, Core Functionality).