We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to support@dimagi.com for further assistance. We sincerely apologize for any inconvenience caused by this.
Thank you for your patience while we worked through this issue!
Posted Apr 15, 2026 - 17:26 UTC
Monitoring
Dear Users,
We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
Posted Apr 15, 2026 - 15:38 UTC
Update
Dear Users,
We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
Posted Apr 15, 2026 - 15:08 UTC
Update
Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.
Posted Apr 15, 2026 - 14:37 UTC
Investigating
Dear User,
We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
Posted Apr 15, 2026 - 14:21 UTC
This incident affected: www.commcarehq.org (Form Builder, App Release Management, User Management, Syncs with CommCare HQ, Form Submissions, Data Exports, Project Reporting, SMS / Messaging, Bulk Case Import, CommCare APIs, Web Apps, Core Functionality).