Overview
CommCare HQ experienced an issue with Two-Factor Authentication in which SMS tokens delivery was delayed. Users received SMS tokens after several minutes and could not login as the token had expired.
Summary of the incident
On November 27,15:56 UTC, Users started to experience a delay in receiving their Two-Factor Authentication SMS tokens. Investigations led to the discovery that the issue was related to an issue with our SMS carrier as per their incident report here: https://status.twilio.com/incidents/9stk7dtx9z16
The issue was resolved at 20:15 UTC.
Our Next Steps
We will continue to encourage our users to create backup tokens and save them, as they can be used when there is a delay with SMS tokens delivery.
We sincerely apologize for any service disruption you may have experienced. Thank you for your patience and support. Please reach out to support@dimagi.com if you have further questions about the incident.