Dear users, this incident is now fully resolved and all components of CommCare HQ are functional. We appreciate your patience as we worked to resolve this problem.
Posted Jan 09, 2022 - 16:20 UTC
Monitoring
Dear users, performance on the site is returning to normal. We're continuing to monitor the site closely. Thank you for your patience while we worked to resolve the problem.
Posted Jan 09, 2022 - 16:15 UTC
Update
Dear users, we're continuing to investigate the issue with high priority. We'll provide the next update in 15 mins. We apologize for the inconvenience that this is causing.
Posted Jan 09, 2022 - 16:07 UTC
Investigating
Dear users, our developers are currently investigating an issue on CommCare HQ which is causing slowness and errors across the site since 15:35 UTC. We'll provide an update in the next 15 mins on the issue.
Posted Jan 09, 2022 - 15:45 UTC
This incident affected: www.commcarehq.org (Form Builder, App Release Management, User Management, Syncs with CommCare HQ, Form Submissions, Data Exports, Project Reporting, Report Builder, SMS / Messaging, Bulk Case Import, CommCare Data Export Tool, CommCare APIs, Data Forwarding, Web Apps, App Preview, Data Cleaning, Report an Issue).