Dear users, this issue has now been fully resolved. All delayed SMS and Email Conditional alerts have been processed by our system. We sincerely apologize for the inconvenience that may have been caused due to this, and appreciate your patience while we worked on this problem. Do not hesitate to reach out to our support team should you experience any further problems or have more questions about this issue.
Posted Dec 02, 2021 - 02:01 UTC
Update
Dear users, we're continuing to process the delayed alerts. We will provide more information on the estimated timeline of processing of the delayed alerts in the next 1 hour. We thank you for your understanding while we work to fully resolve this issue.
Posted Dec 02, 2021 - 00:48 UTC
Monitoring
Dear users, our engineers have implemented the solution and any new SMS / Email Conditional Alerts are functional. We are currently working on processing the delayed alerts and will be providing an update in the next 30 mins on the status of the processing of the delayed alerts. We appreciate your patience while we're working on this problem.
Posted Dec 02, 2021 - 00:19 UTC
Update
Dear users, the implementation of the resolution has taken longer than expected. We are actively working on this with high priority. We sincerely apologize for the inconvenience caused.
Posted Dec 01, 2021 - 23:41 UTC
Update
Dear users, we apologize for the delay in resolution of this issue. Our engineers are actively working on the implementation of the resolution and we will provide an update within the next half hour.
Posted Dec 01, 2021 - 23:16 UTC
Identified
Dear users, our engineers have identified the problem and we're implementing a resolution to resolve the problem. We appreciate your understanding and patience during this time.
Posted Dec 01, 2021 - 22:47 UTC
Investigating
Dear Users, we are seeing a delay in some of the SMS/Messaging and Email Conditional Alerts going out since 11:00 UTC. Our developers are working on the issue with the highest priority. We apologize for the inconvenience. Please watch this page for updates within the next 30 minutes.
Posted Dec 01, 2021 - 22:29 UTC
This incident affected: www.commcarehq.org (SMS / Messaging).